Privacy Policy
Effective Date: 3rd August, 2025
1 Information We Collect
Personal Information
We collect the following personal information when you use our laundry services:
- •Name and contact information (phone number, email address)
- •Delivery address and pickup locations
- •Payment information (processed securely through third-party payment processors)
- •Service preferences and special instructions
- •Order history and service records
Usage Information
- •App usage data and interactions
- •Device information (device type, operating system, app version)
- •Location data (only when necessary for pickup and delivery services)
2 How We Use Your Information
We use your information to:
- •Process and fulfill your laundry service orders
- •Schedule pickups and deliveries
- •Process payments for services
- •Send order updates and service notifications
- •Provide customer support
- •Improve our services and app functionality
- •Send promotional offers (with your consent)
3 Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- •Service providers who help us operate our business (delivery partners, payment processors)
- •Legal authorities when required by law
- •Business partners only with your explicit consent
4 Data Security
We implement appropriate security measures to protect your personal information:
- •Secure data transmission using encryption
- •Regular security assessments
- •Limited access to personal information by authorized personnel only
- •Secure payment processing through certified payment providers
5 Data Retention
We retain your personal information for as long as necessary to:
- •Provide our services to you
- •Comply with legal obligations
- •Resolve disputes and enforce our agreements
- •Maintain service history for your convenience
6 Your Rights
You have the right to:
- •Access your personal information
- •Update or correct your information
- •Delete your account and associated data
- •Opt-out of promotional communications
- •Withdraw consent for data processing
To exercise these rights, contact us at support@vivi.com
7. Location Data
We may collect location information to provide accurate pickup and delivery services, optimize service routes, and send location-based notifications. You can disable location services in your device settings.
8. Third-Party Services
Our app may integrate with payment processors, mapping services, and analytics services. These services have their own privacy policies, which we encourage you to review.
9. Children's Privacy
Our services are not intended for persons under 18. We do not knowingly collect personal information from persons under the age of 18.
10. Policy Changes
We may update this privacy policy from time to time. We will notify you of any material changes through the app or email.
Contact Information
If you have questions about this privacy policy or our data practices, contact us:
support@vivi.com
Phone
+256777777777
Address
Kampala, Uganda